Frequently Asked Questions

Find answers to the most frequently asked questions regarding the weekly lottery

What is the maximum amount of entries I can have?

The maximum amount of lottery entries you can have per week is 10.

How does the rollover work?

For our rollover each week, a random 6 digit number is drawn. If nobody has this number then the rollover pot increases by £200. If a winner hasn't been chosen by the time the rollover pot reaches £10,000, then we will draw a random confirmed lottery number, who will win the £10,000!

Can I choose my own lottery number?

No. Every entry into the draw is automatically allocated a unique lottery number. The odds of winning are fair and equal for every number. Once a number is allocated to a player it cannot be allocated again to another player.

Why is the minimum Direct Debit amount £4.34?

The monthly cost breakdown of £4.34 for playing the lottery is based on paying £1 per week over a 52 week year. Direct debits are only collected once monthly. Sometimes there will be five weeks in a month and the additional £0.34p per entry is to build up credit to cover the fifth week on these five-week months.

Are my entries eligible for Gift Aid?

Unfortunately, as with any charity fundraising lottery, entries are not eligible for Gift Aid. We can, however, claim Gift Aid on donations.

To make a one-off cash donation for Thames Hospice please click here.

How are the lottery proceeds used and what are the odds of winning a prize?

Thames Hospice receives a minimum of 69% of all proceeds from the lottery, which is spent on our good cause work. 18% of lottery proceeds is spent on prizes and operational costs equate to 13% of lottery proceeds.**Figures based on average for 2019

There is a 1 in 1316 chance of winning a prize in the Thames Hospice Lottery every week.**** Accurate as of July 2020

How can I cancel my lottery entry?

Lottery membership can be cancelled at any time by notifying Thames Hospice in writing, to: 

  • Thames Hospice Weekly Lottery, Pine Lodge, Hatch Lane, Windsor, Berkshire, SL4 3RW

Or by calling our lottery hotline on:

  • 0370 050 1694

Or by emailing us at:


How do I know if I've won?

All winners are sent their prizes automatically in the post, so there's no need to claim.

Additionally, you can find the latest list of winners here  - this list is updated every Wednesday afternoon.

What is the minimum age requirement to join?

To join the Thames Hospice Weekly Lottery, you must be at least 18 years old.

How do I make a complaint?

Any complaints relating to the lottery should be sent in writing to Thames Hospice giving full details of the complaint and supporting documentation. You can also view our Lottery Complaints Procedure here.

© 2020 Thames Hospice - Limited by guarantee. Registered in England & Wales. Charity no 1108298. Company no 5316964
Licensed by Authority under the Gambling Act 2005. Responsible person: Ruth Bartholomew. Licenced with the Gambling Commission under licence number 025869.
In 2018 after paying out prize money and running costs, Thames Hospice received 60% contribution from our gambling activity to help fund our specialist care.

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