Frequently Asked Questions

Find answers to the most frequently asked questions regarding the weekly lottery

What is the maximum amount of entries I can have?

The maximum amount of lottery entries you can have per week is 10.

How does the rollover work?

For our rollover each week, a random 6 digit number is drawn. If nobody has this number then the rollover pot increases by £200. If a winner hasn't been chosen by the time the rollover pot reaches £10,000, then we will draw a random confirmed lottery number, who will win the £10,000!

Can I choose my own lottery number?

No. Every entry into the draw is automatically allocated a unique lottery number. The odds of winning are fair and equal for every number. Once a number is allocated to a player it cannot be allocated again to another player.

Why is the minimum Direct Debit amount £4.34?

The monthly cost breakdown of £4.34 for playing the lottery is based on paying £1 per week over a 52 week year. Direct debits are only collected once monthly. Sometimes there will be five weeks in a month and the additional £0.34p per entry is to build up credit to cover the fifth week on these five-week months.

Are my entries eligible for Gift Aid?

Unfortunately, as with any charity fundraising lottery, entries are not eligible for Gift Aid. We can, however, claim Gift Aid on donations.

To make a one-off cash donation for Thames Hospice please click here.

How are the lottery proceeds used and what are the odds of winning a prize?

In the financial year 2020/21, 76% of lottery income went towards the Hospice’s work and care, 11% went on prizes and 13% went on administration

There is a 1 in 1316 chance of winning a prize in the Thames Hospice Lottery every week.** Accurate as of July 2020

How can I cancel my lottery entry?

Lottery membership can be cancelled at any time by notifying Thames Hospice in writing, to: 

  • Thames Hospice Weekly Lottery, Thames Hospice, Windsor Road, Maidenhead, SL6 2DN

Or by calling our lottery hotline on:

  • 0370 050 1694

Or by emailing us at:


How do I know if I've won?

All winners are sent their prizes automatically in the post, so there's no need to claim.

Additionally, you can find the latest list of winners here  - this list is updated every Wednesday afternoon.

What is the minimum age requirement to join?

To join the Thames Hospice Weekly Lottery, you must be at least 18 years old.

How do I make a complaint?

Any complaints relating to the lottery should be sent in writing to Thames Hospice giving full details of the complaint and supporting documentation. You can also view our Lottery Complaints Procedure here.

Is Thames Hospice associated with Sue Ryder and Macmillan?

No, we are not part of Macmillan or any of the other national charities such as Sue Ryder and we don't currently receive any funding from them. We are an independent local charity, set up to specifically respond to the needs of patients and families in our local area.

© 2021 Thames Hospice - Limited by guarantee. Registered in England & Wales. Charity no 1108298. Company no 5316964
Thames Hospice is licensed and regulated in Great Britain by the Gambling Commission under account number 25869. Responsible person: Tracey Talbot.

In the financial year 2020/21, 11% went on prizes, 13% went on administration, leaving 76% of lottery income which went directly to Thames Hospice.
Our prizes are awarded by random number generator, 6 prizes are won every week, including our £1,000 jackpot. The chances of winning depend on the number in the draw. In April 2021 there was around a 1 in 2,167 chance of winning a prize each week. In addition to these 6 prizes our 2nd prize is a £200 rollover which can reach up to £10,000, to find out more about our rollover and how it is awarded visit the Winners and Prizes page.
This website is provided by our External Lottery Manager, Sterling Management Centre Limited. Sterling Management Centre Limited are licensed and regulated in Great Britain by the Gambling Commission under account number 3137.

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